General DataComm (GDC) has over 35 years of field-proven experience in the successful deployment and maintenance of voice and data networking equipment. GDC is highly skilled in all aspects of network design and support from traditional service requirements like Installation and Maintenance to a full family of professional services that support Network Audits to Network Management to implementation and delivery.
General DataCommís Professional Network Services are manufacturer independent so whether you network requirements are large or small General DataComm has a service and support program that can be tailored to fit your specific needs. Why pay for services you donít need, and why limit yourself to a supplier that canít support your critical requirements as your network grows. GDC Is - Your Best Connection
- 24/7 Maintenance
- 24x7 Call Center Assistance
- Extended Warranty
- Factory Direct Repair
- Customized Training
- Network Audit & Analysis
- System Integration
- Network Management & Monitoring (NOC)
- Project Management
GDC offers fast, effective installations nationwide including project management, coordination, staging, field installation, network testing and turn-up.
Choose from a range of guaranteed maintenance response plans maximizing uptime with 2-, 4-, 8, hour and next day on-site service.
For customers who perform self-maintenance, GDC provides extended warranties on new and used equipment. Customers may choose from a variety of plans to cover the repair of hardware beyond the standard warranty period.
Factory Direct Repair
GDC provides regular and warranty repair services at its Factory Direct Repair Center in Naugatuck CT. Standard factory service includes repair within 10 days of receipt at the repair center. Expedited services are available on request.
Factory Direct Customer Training
General DataComm provides customer operator training on GDC products and applications. Unlike most industry offered training, which delivers off the shelf packaged programs, GDC customizes each training program to fit your specific needs in terms of content and duration. Classes combine both lecture and lab sessions which include operations and problem determination.