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All fields in bold are required.
Company Name:
Contact Name:
Billing Address:
Shipping Address:
Telephone Number:
Fax Number:
Email Address:
Purchase Order Number - includes Freight & Repair
Contract Number: (If Applicable)
Description of failure or service required:
(include, model or part number, qty., serial number if available)


Requested Turnaround:	10 Working Days 5 Working Days 2 Working Days

Upon receipt of the information above, GDC will supply by return FAX or E-mail the Return Authorization Number and Standard Repair costs Please supply by seperate mail or FAX a copy of the Purchase Order. Ship equipment only after receiving authorization to: For repairs over $2500.00, send equipment to: HB&L Inc. (Freight Forwarder) c/o General DataComm - Naugatuck, CT 06770 USA - Attn: Product Repair 500 BI county Blvd. Farmingdale, NY 11735 631-755-9100 Extension 243 For repairs under $2500.00, send equipment to: General DataComm, Inc. 6 Rubber Avenue Naugatuck, CT 06770 - ATTN: Factory Direct Boxes must be marked with the Factory Direct Authorization RA Number and customer name. Copies of all documentation must be enclosed in the box. Customer is responsible for all duties, taxes and customs-related charges. Customer must prepay freight. No C.O.D. shipments will be accepted. Or contact GDC Factory Direct via: Phone: 203-729-0271 Ext. 5306 FAX: 1-203-729-7964 email: factorydirect@gdc.com

Note:

The above paragraphs outline some of the warranty protections that GDC provides on equipment. This information is provided solely to assist you in selecting products for purchase. Specific warranty provisions are set out in signed agreements between GDC and you, our customer.

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